Privacy Policy

At Ghorer Nitto Ponno, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.ghorernittoponnobd.com (the “Website”).

By accessing or using our Website, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Scope and Purpose

This Privacy Policy applies to all users of our Website, including customers, visitors, and registered account holders. We collect and use your personal information to:

• Process orders and deliver products.
• Communicate order updates, offers, and service information.
• Improve user experience and website functionality.
• Comply with legal obligations under the Consumer Rights Protection Act, 2009, and Digital Security Act, 2018 of Bangladesh.

2. Information We Collect

A. Information You Provide Directly

When you interact with Ghorer Nitto Ponno, we may collect:

• Personal Information: Full name, phone number, email address, shipping/billing address.
• Account Information: Username, password, and preferences.
• Payment Information: Mobile financial service (MFS) details, debit/credit card data (processed securely via third-party payment gateways).
• Communications: Messages or feedback submitted through our contact forms or customer service channels.

B. Information Collected Automatically

When you browse our website, we may collect:

• Device information: IP address, browser type, operating system.
• Usage data: Pages visited, time spent, and referring URLs.
• Cookies: Used to personalize your experience and remember your preferences.

3. How We Use Your Information

Your information is used for order processing, customer support, marketing communication (with opt-out options), website improvement, and legal compliance. We never sell, rent, or share your personal information with unauthorized third parties.

4. Sharing and Disclosure

We may share your data only with trusted entities necessary to provide our services, such as Delivery Partners, Payment Processors, and Law Enforcement (when required by law under Bangladeshi regulations).

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by Bangladeshi law. After that, information is securely deleted or anonymized.

6. Cookies and Tracking Technologies

Cookies are small files stored on your device to enhance browsing experience. We use cookies for remembering login details, analyzing traffic, and personalizing offers. You can control cookies through your browser settings.

7. Data Security

We implement technical measures like SSL (Secure Socket Layer) encryption and secure payment gateways (SSLCommerz, bKash, Nagad, etc.) to protect your data. However, no electronic transmission is 100% secure.

8. Your Rights

Under Bangladeshi law, you have the right to Access your data, Correct inaccuracies, Request Deletion (subject to legal requirements), and Opt-out of promotional communications.

9. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect personal data from minors. If found, such data will be deleted immediately.

10. Contact Information

If you have any questions or complaints regarding this Privacy Policy, please contact:

11. Changes to This Policy

Ghorer Nitto Ponno reserves the right to update this policy at any time. Changes are effective immediately upon posting. We encourage you to review this page periodically.