রিফান্ড পলিসি (Refund Policy)
Shop with confidence at Ghorer Nitto Ponno
At Ghorer Nitto Ponno, we want you to shop with confidence. If your order needs to be refunded, we make the process simple, quick, and hassle-free.
When am I eligible for a refund?
- • You received a damaged, defective, or wrong product.
- • The product is out of stock after your payment.
- • A return request has been approved under our Happy Return Policy.
How do I request a refund?
Just contact us through our official channels: WhatsApp, Facebook Messenger, Live Chat, or a Phone Call. Share your Order ID and describe the issue. Our support team will verify and start the refund process instantly.
Refund Methods
- • bKash / Nagad
- • Visa / MasterCard
- • For COD: Via bKash or Nagad
Refund Timeframe
- • Mobile Banking: 1–3 working days
- • Card Payments: 7–15 working days
Partial Refunds
If only part of your order qualifies for a refund, we will refund the amount for that specific item.
No Hidden Deductions
You will receive the full eligible refund amount unless additional charges apply due to customer-caused damage or missing items.
We’re Here to Help
Our support team is always ready to guide you throughout the refund process to make it smooth and stress-free. Your trust matters to us.